New Client Onboarding
Welcome to the Media On the Rise Community!
We are happy to have you here and created this page to help make your experience with us super transparent and efficient!
Keep Scrolling To Schedule a Call Below!
Accessing Your Customer Account
Click here to access information in your customer account portal. If you DO NOT have a login you are most likely doing Guest Checkout. We can make you an account if you’d like.
Drive Folder
Please Search your Name/Business name in Google Drive to access your client drive folder created by Media On The Rise. This is where we store all of your documents, notes, spreadsheets and content.
Need help with something else?
Email the team anytime at Media On The Rise. You can reach us at hello@mediaontherise.com
We will always respond within 24 hours, during business hours!
Content Approval Sheet
This Content Approval Sheet is created to help you oversee the content we create and manage the approval process of what will be published to your accounts. Please continue reading to see a graphic showing you how this process will work.
Upgrading/Downgrading
You can email us anytime to upgrade your plan or add more hours. We require a 2 week notice to downgrade/cancel your plan. We offer prorated services for any overlap.
Payment
If you are on a monthly or yearly retainer with us, your charges will be automated every month for the agreed amount stated in your contract or other discussed agreement.
Book Your Next Call With Us
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1 Hour Laser Focus Call
All of our packages offer at least one monthly laser focus call! We will send you a reminder each month to book. You are welcome to book 2-3 months in advance.
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30 Minute Client Check In Call
30 minute call with Maddie Mackey. This call is perfect for reviewing a project or a mid month check in.
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15 Minute Call
Best for discussing new projects, going over a quick question or a follow up discussion.
Using Your Approval Sheet
For Content Approval
We will email you the link to the sheet when we have new content updates.
Your job is to review this within 3 business days and return your edit requests/notes OR mark your posts as approved.
Feedback/Testimonials
We love to know where we have really supported you and where we could improve. Please leave us your feedback below. You can leave your name or submit anonymously.
